WriteVideoFrame error message


Each time I try to record I receive a “WriteVideoFrame…” error message. I have restarted the computer and uninstalled and reinstalled Prezi Video and continue to receive the same error message. Similar to the WriteAudioFrame post, I was able to record a couple of vidoes at first, but then this error message comes up regardless of the camer (on the laptop or webcam).

Please advise.

Will Lusenhop

Hey @R_William_Lusenhop can you include a screenshot of:

  • the error message you receive
  • your PC’s system specifications (on a Mac it’s under the apple logo -> About This Mac ; on Windows, right-click on My Computer then -> Properties)

Hope to hear from you soon :slight_smile:

Hi Sam,

This message comes up just after the, “3,2, 1…” FYI, as I saw on some posts on Prezi, the online interface works, just not the desktop version.

Thank you, Will


Hey @R_William_Lusenhop thanks for providing a screenshot! Can you also include your system specifications so I can forward this to our developers? :slight_smile:

Hi Sam,

Sorry, here you go.

PC, Intel I7


64 Bit.

I could not send a picture as more than one is “not allowed for new user”.

Thanks @R_William_Lusenhop, I’ve forwarded the information to our developers, I’ll come back to you as soon as possible.