Uploading video gets stuck

I want to upload my recorded video to my prezi account, but every time it stops at 45%.
Can you help me?

Hi @Saskia_Florijn, are you trying to upload a video from your Prezi Video desktop application?
Could you save the file offline on your device?

Hello Bart,
I think my uploadspeed is to low. The video is large, so that could be the problem.
I’ll try to save it offline.
Thanks

Hi @Saskia_Florijn, just checking in on this. :slight_smile:

Could you save the video offline? Could you also let me know what is your upload speed on the network?

Hi Bart,

I upgraded my upload speed and the problem is solved!

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