Unable to record Video from Desktop App

I am unable to record video from Prezi Video Desktop App. It gives me a prompt to continue to Upgrade even though I have the Education Pro account. I am not a 20+ person power user company so I have been trying to figure out where I can upgrade it to make it work. I kept trying to click the upgrade button, but it did not allow my account to do anything but view all my other Prezi licenses.

I recorded the video via website but I would like to use my desktop app only.

Hey @Peter_Cicco can you try logging in to the app again? I’ve updated your license features so you should have the correct license now.

Let me know if you still experience the issue!

Hello Sam,

it seems to work now. Thank you for that. Much appreciated