Unable to import from Prezi

Hello! I am running Prezi video on a Mac IOS. It crashes everytime I try to import a video straight from Prezi. Is there a fix for this yet? It does allow me to import from powerpoint, but I need my presentation in Prezi itself. Please help!

this is a short screen grab of the error:
Process: Prezi Video [2981]
Path: /Applications/Prezi Video.app/Contents/MacOS/Prezi Video
Identifier: com.prezi.PreziCast
Version: 1.16.0 (5918)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Prezi Video [2981]
User ID: 502

Date/Time: 2021-04-01 11:01:35.749 -0400
OS Version: Mac OS X 10.15.7 (19H114)
Report Version: 12
Anonymous UUID: 4D3B0B9B-FEFA-0F4D-BFD8-51811A805B11

Sleep/Wake UUID: F83F3AAC-6A19-41B0-99DD-46C8CE11480F

Time Awake Since Boot: 16000 seconds
Time Since Wake: 8100 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [2981]

VM Regions Near 0:
→
__TEXT 00000001026e4000-0000000103381000 [ 12.6M] r-x/r-x SM=COW /Applications/Prezi Video.app/Contents/MacOS/Prezi Video

1 Like

Hi @Samantha_Kane, could you please share the full crash report?
You can use wetransfer.com to send the file to me, please make sure to create a transfer link instead of sending me an email.

Hi, this exact same thing has started happening to me as well right after I downloaded and installed the newest Prezi update. I have two MacBook Pros (a mid 2012 and a 2020) and this has happened on both of them post-update.

Hope that works?

Hi Bart- any updates on this?

Hi @Samantha_Kane, I’ve forwarded this to our developers and will let you know if there are any updates.

@Rubin_Museum_of_Art, hi, could you also send me the full crash report from each computer?

Hi everyone, a fix for this issue has been released, could you please check if it works properly?

It worked! thanks Bart!!

2 Likes