Prezi Video desktop won't import existing PPT files

My prezi video desktop won’t import existing pptx files.

The error message is:

“Hubo una incidencia al convertir algunas de las diapositivas. Comprueba el archivo y vuelve a intentarlo”

I don’t know what to do …

Please help me!

Hello @Jorge_Canales, we had an issue with PPT upload earlier today. It was fixed by our developers, can you kindly confirm it is working again for you?

I hope to hear from you soon! :smile: