Prezi Video Desktop - Opens to blank window

Hello,

I am trying to use the desktop editor in Windows 10, but the application opens to a blank window. The content is still viable although invisible within the window. I appear to be running the most updated versions of windows 10 and the prezi video application.

Has anybody else encountered this issue?

Hi @Michael_Lewis, could you please send me a screenshot of how the Prezi Video application looks like?
Do you get any issues running the web version on prezi.com ?

Here is how the window appears:

. When clicking in the top left corner, the file menu appears.

The web version is visible, but there are still key buttons invisible once I switch to the Prezi.cast application to share in a web conferencing tool.

Thanks, @Michael_Lewis, could you send me your system specifications? You should be able to find them if you follow this article.

Here is system info:

Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: HP ENVY x360 Convertible
BIOS: F.59 (type: UEFI)
Processor: Intel® Core™ i7-7500U CPU @ 2.70GHz (4 CPUs), ~2.9GHz
Memory: 8192MB RAM
Available OS Memory: 8064MB RAM
Page File: 9423MB used, 4785MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

Hi @Michael_Lewis, thanks for the details.
Could you please try to reinstall the application to see if that helps?

There was no effect from reinstalling the application.

Hi @Michael_Lewis, I’ve forwarded this issue to our developers.
Could you also send me the information under the Graphics or Display tab that you find in the DxDiag mentioned above?

Card name: Intel® HD Graphics 620
Manufacturer: Intel Corporation
Chip type: Intel® HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_5916&SUBSYS_81AD103C&REV_02
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4160 MB
Dedicated Memory: 128 MB
Shared Memory: 4032 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported

Thanks, @Michael_Lewis, I’ve forwarded this to our developers, I’ll get back to you as soon as possible.