Prezi Video Desktop Not Recording

My Prezi Video app interface has changed overnight to display a message about ‘unlock features’ on the top right tab menu. Whatever has been done has now caused my Prezi Video app to stop recording. Every time I try to record, be it from a new video or importing from Prezi, it starts for 2-3 seconds and then the app closes/crashes.

Help!

Andrew

Hi @Andrew_McWhirter, could you please let me know if you are on Windows or Mac?

Could you send me the exact version of your Prezi Video?