Prezi Video 1.5.2 crashing on MAC Mojave

Hi all,

I have a MacBook Air 2017 running MacOS Mojave 10.14.6.

I installed the latest version of Prezi video 1.5.2. When I open it, I can select the template, and then when I go to add text, the app crashes immediately. I have reinstalled it several times and no luck.

Thoughts? Posting partial crash report below.

Many thanks,
Noel

Process: Prezi Video [1638]
Path: /Applications/Prezi Video.app/Contents/MacOS/Prezi Video
Identifier: com.prezi.PreziCast
Version: 1.5.2 (4285)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Prezi Video [1638]
User ID: 1466163262

Date/Time: 2020-06-26 08:53:23.458 -0400
OS Version: Mac OS X 10.14.6 (18G5033)
Report Version: 12
Anonymous UUID: 2D4AAEF0-1983-8E9D-F81F-EC6A8FD6CE6A

Time Awake Since Boot: 1200 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [1638]

Application Specific Information:
Crashing on exception: *** -[NSXPCEncoder _encodeObject:]: Unable to determine what Class the encoded object should encode (classForCoder returned nil)

Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff47f119a9 __exceptionPreprocess + 256
1 libobjc.A.dylib 0x00007fff72619a17 objc_exception_throw + 48
2 CoreFoundation 0x00007fff47f117db +[NSException raise:format:] + 201
3 Foundation 0x00007fff4a0d3c13 -[NSXPCEncoder _encodeObject:] + 493
4 Foundation 0x00007fff4a0d451c -[NSXPCEncoder _encodeArrayOfObjects:forKey:] + 225
5 Foundation 0x00007fff4a0d40f3 -[NSDictionary(NSDictionary) encodeWithCoder:] + 936
6 Foundation 0x00007fff4a0d3c68 -[NSXPCEncoder _encodeObject:] + 578
7 Foundation 0x00007fff4a0d451c -[NSXPCEncoder _encodeArrayOfObjects:forKey:] + 225
8 Foundation 0x00007fff4a0d40f3 -[NSDictionary(NSDictionary) encodeWithCoder:] + 936
9 Foundation 0x00007fff4a0d3c68 -[NSXPCEncoder _encodeObject:] + 578
10 Foundation 0x00007fff4a0ae383 _NSXPCSerializationAddInvocationWithOnlyObjectArgumentsArray + 139
11 Foundation 0x00007fff4a0ae026 -[NSXPCEncoder _encodeInvocationObjectArgumentsOnly:count:typeString:selector:isReply:into:] + 183
12 Foundation 0x00007fff4a0d3308 _sendReplyArgumentsOnly + 217
13 Foundation 0x00007fff4a380d44 __58-[NSXPCConnection _decodeAndInvokeMessageWithEvent:flags:]_block_invoke_2.97 + 94
14 Foundation 0x00007fff4a0d2f4b -[_NSXPCConnectionRequestedReplies endTransactionForSequence:completionHandler:] + 185
15 Foundation 0x00007fff4a380ce0 __58-[NSXPCConnection _decodeAndInvokeMessageWithEvent:flags:]_block_invoke.96 + 133
16 HIToolbox 0x00007fff473395c7 __65-[IMKInputSession attributesForCharacterIndex:completionHandler:]_block_invoke + 577
17 HIToolbox 0x00007fff47338fb5 __77-[IMKInputSession attributesForCharacterIndex_andLineRect:completionHandler:]_block_invoke + 1968
18 HIToolbox 0x00007fff47120db9 ___ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec_block_invoke + 110
19 AppKit 0x00007fff45e3a84e __55-[NSTextInputContext handleTSMEvent:completionHandler:]_block_invoke.456 + 459
20 AppKit 0x00007fff45e3a5d5 __55-[NSTextInputContext handleTSMEvent:completionHandler:]_block_invoke.438 + 633
21 AppKit 0x00007fff45e3a2c3 __55-[NSTextInputContext handleTSMEvent:completionHandler:]_block_invoke_3.431 + 373
22 AppKit 0x00007fff45e3a139 __55-[NSTextInputContext handleTSMEvent:completionHandler:]_block_invoke.429 + 88
23 AppKit 0x00007fff45e36e76 -[NSTextInputContext tryHandleTSMEvent_drawsVerticallyForCharacterAtIndex_withContext:dispatchCondition:dispatchWork:continuation:] + 87
24 AppKit 0x00007fff45e3a0bb __55-[NSTextInputContext handleTSMEvent:completionHandler:]_block_invoke_2.426 + 361
25 AppKit 0x00007fff45e3f244 -[NSTextInputContext(NSInputContext_WithCompletion) firstRectForCharacterRange:completionHandler:] + 328
26 AppKit 0x00007fff45e39f49 __55-[NSTextInputContext handleTSMEvent:completionHandler:]_block_invoke.425 + 180
27 AppKit 0x00007fff45e39d67 __55-[NSTextInputContext handleTSMEvent:completionHandler:]_block_invoke_4.413 + 241
28 AppKit 0x00007fff45e36d7c __178-[NSTextInputContext tryHandleTSMEvent_offsetToPos_markedOrSelRange_withContext:markedOrSelRangeDispatchCondition:markedRangeContinuation:selectedRangeContinuation:continuation:]_block_invoke.246 + 72
29 AppKit 0x00007fff45e36cca -[NSTextInputContext tryHandleTSMEvent_offsetToPos_markedOrSelRange_withContext:markedOrSelRangeDispatchCondition:markedRangeContinuation:selectedRangeContinuation:continuation:] + 169
30 AppKit 0x00007fff45e39c03 __55-[NSTextInputContext handleTSMEvent:completionHandler:]_block_invoke.408 + 259
31 AppKit 0x00007fff45771a89 -[NSTextInputContext handleTSMEvent:completionHandler:] + 1228
32 AppKit 0x00007fff45771545 _NSTSMEventHandler + 306
33 HIToolbox 0x00007fff470b722e _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1422
34 HIToolbox 0x00007fff470b65df _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 371
35 HIToolbox 0x00007fff470b6465 SendEventToEventTargetWithOptions + 45
36 HIToolbox 0x00007fff4711df8f SendTSMEvent_WithCompletionHandler + 383
37 HIToolbox 0x00007fff472bef61 __SendTextInputEvent_WithCompletionHandler_block_invoke + 489
38 HIToolbox 0x00007fff472bd749 SendTextInputEvent_WithCompletionHandler + 1126
39 HIToolbox 0x00007fff47321264 -[IMKInputSession _postEvent:completionHandler:] + 170
40 HIToolbox 0x00007fff47321177 -[IMKInputSession _createAndSendOffsetToPointEvent:completionHandler:] + 290
41 HIToolbox 0x00007fff473387de -[IMKInputSession attributesForCharacterIndex_andLineRect:completionHandler:] + 565
42 HIToolbox 0x00007fff47339380 -[IMKInputSession attributesForCharacterIndex:completionHandler:] + 77
43 HIToolbox 0x00007fff47322cdc __60-[IMKInputSession imkxpc_attributesForCharacterIndex:reply:]_block_invoke + 478
44 CoreFoundation 0x00007fff47e97df8 CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK + 12
45 CoreFoundation 0x00007fff47e5b517 __CFRunLoopDoBlocks + 394
46 CoreFoundation 0x00007fff47e5b274 __CFRunLoopRun + 2772
47 CoreFoundation 0x00007fff47e5a54e CFRunLoopRunSpecific + 455
48 HIToolbox 0x00007fff470b91ab RunCurrentEventLoopInMode + 292
49 HIToolbox 0x00007fff470b8ee5 ReceiveNextEventCommon + 603
50 HIToolbox 0x00007fff470b8c76 _BlockUntilNextEventMatchingListInModeWithFilter + 64
51 AppKit 0x00007fff4545077d _DPSNextEvent + 1135
52 AppKit 0x00007fff4544f46b -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361
53 AppKit 0x00007fff45449588 -[NSApplication run] + 699
54 AppKit 0x00007fff45438ac8 NSApplicationMain + 777
55 Prezi Video 0x000000010a4033c9 Prezi Video + 111561
56 libdyld.dylib 0x00007fff73de83d5 start + 1
57 ??? 0x0000000000000001 0x0 + 1

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.AppKit 0x00007fff45854867 -[NSApplication _crashOnException:] + 109
1 com.apple.AppKit 0x00007fff45854748 -[NSApplication reportException:] + 916
2 com.prezi.PreziCast 0x000000010a687250 0x10a3e8000 + 2749008
3 com.apple.AppKit 0x00007fff459150d1 uncaughtErrorProc + 145
4 com.apple.HIToolbox 0x00007fff470b703a DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 922
5 com.apple.HIToolbox 0x00007fff470b65df SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 371
6 com.apple.HIToolbox 0x00007fff470b6465 SendEventToEventTargetWithOptions + 45
7 com.apple.HIToolbox 0x00007fff4711df8f SendTSMEvent_WithCompletionHandler + 383
8 com.apple.HIToolbox 0x00007fff472bef61 __SendTextInputEvent_WithCompletionHandler_block_invoke + 489
9 com.apple.HIToolbox 0x00007fff472bd749 SendTextInputEvent_WithCompletionHandler + 1126
10 com.apple.HIToolbox 0x00007fff47321264 -[IMKInputSession _postEvent:completionHandler:] + 170
11 com.apple.HIToolbox 0x00007fff47321177 -[IMKInputSession _createAndSendOffsetToPointEvent:completionHandler:] + 290
12 com.apple.HIToolbox 0x00007fff473387de -[IMKInputSession attributesForCharacterIndex_andLineRect:completionHandler:] + 565
13 com.apple.HIToolbox 0x00007fff47339380 -[IMKInputSession attributesForCharacterIndex:completionHandler:] + 77
14 com.apple.HIToolbox 0x00007fff47322cdc __60-[IMKInputSession imkxpc_attributesForCharacterIndex:reply:]_block_invoke + 478
15 com.apple.CoreFoundation 0x00007fff47e97df8 CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK + 12
16 com.apple.CoreFoundation 0x00007fff47e5b517 __CFRunLoopDoBlocks + 394
17 com.apple.CoreFoundation 0x00007fff47e5b274 __CFRunLoopRun + 2772
18 com.apple.CoreFoundation 0x00007fff47e5a54e CFRunLoopRunSpecific + 455
19 com.apple.HIToolbox 0x00007fff470b91ab RunCurrentEventLoopInMode + 292
20 com.apple.HIToolbox 0x00007fff470b8ee5 ReceiveNextEventCommon + 603
21 com.apple.HIToolbox 0x00007fff470b8c76 _BlockUntilNextEventMatchingListInModeWithFilter + 64
22 com.apple.AppKit 0x00007fff4545077d _DPSNextEvent + 1135
23 com.apple.AppKit 0x00007fff4544f46b -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361
24 com.apple.AppKit 0x00007fff45449588 -[NSApplication run] + 699
25 com.apple.AppKit 0x00007fff45438ac8 NSApplicationMain + 777
26 com.prezi.PreziCast 0x000000010a4033c9 0x10a3e8000 + 111561
27 libdyld.dylib 0x00007fff73de83d5 start + 1

Thread 1:
0 libsystem_pthread.dylib 0x00007fff73fdb3f0 start_wqthread + 0

Thread 2:: Dispatch queue: com.apple.root.default-qos
0 com.apple.vImage 0x00007fff446fa8c6 vConvert_420Yp8_CbCr8ToARGB8888_avx2 + 1270
1 com.apple.vImage 0x00007fff4427ed05 Do_vImageConvert_420Yp8_CbCr8ToARGB8888 + 181
2 libdispatch.dylib 0x00007fff73d9b672 _dispatch_client_callout2 + 8
3 libdispatch.dylib 0x00007fff73daaf95 _dispatch_apply_invoke + 157
4 libdispatch.dylib 0x00007fff73d9b63d _dispatch_client_callout + 8
5 libdispatch.dylib 0x00007fff73da9509 _dispatch_root_queue_drain + 657
6 libdispatch.dylib 0x00007fff73da9b46 _dispatch_worker_thread2 + 90
7 libsystem_pthread.dylib 0x00007fff73fdb6b3 _pthread_wqthread + 583
8 libsystem_pthread.dylib 0x00007fff73fdb3fd start_wqthread + 13

Thread 3:: com.twitter.crashlytics.mac.MachExceptionServer
0 libsystem_kernel.dylib 0x00007fff73f20f46 write + 10
1 com.prezi.PreziCast 0x000000010a67c8cf 0x10a3e8000 + 2705615
2 com.prezi.PreziCast 0x000000010a6745e9 0x10a3e8000 + 2672105
3 libsystem_pthread.dylib 0x00007fff73fdc2eb _pthread_body + 126
4 libsystem_pthread.dylib 0x00007fff73fdf249 _pthread_start + 66
5 libsystem_pthread.dylib 0x00007fff73fdb40d thread_start + 13

Hey @Noel_Pardo I’ve forwarded this to our developers, I’ll update the thread once we have anything.