Prezi imports as a line of pixels

Each time I try to import I get this screen


a thin coloured line
prezi shows at right
have upgraded OS in 2 computers (Mac Book 12" and MacBook Pro 2020) and have Prezi Video 2.4.0
very discouraging
Thanks

Hi @Alejandro_Piscitelli,

Thanks for reporting this issue, I’ll forward it to our developers.

To solve this I would suggest you change the aspect ratio of your presentation to 16:9. For this, please:

  • open your presentation on prezi.com
  • go to Style
  • Click on the 3 dots next to Background
  • in the bottom right corner change the aspect ratio to 16:9
    Screenshot 2022-03-16 at 15.57.40

Once you’ve done this, you can import your presentation without any issues. :slight_smile: