Prezi crashes after I try to start a video conference

Thanks @Catarina, I tried what you said and got the same issue :confused:

Thanks a lot for the confirmation @Laura_MR, our developers are further investigating this, I’ll get back to you as soon as we have more details!

Hello again @Laura_MR, could you please run this registry update so we can further investigate this?

After you run the reg, please try to record using the same steps as before.

The system will then generate “dump” files that you can send through WeTransfer, so we can further analyse it. You can locate these files in: %temp%\Prezi.Cast dump files.

Thanks a lot for your patience and cooperation in this matter!

Thanks, @Jan_Montalvo, I’ve forwarded the logs to our developers.

Same thing over here.

Hi @Ronald_Chacon_Chavarria, could you please detail it a bit more?
Are you using Windows or Mac?