Issues after updating Prezi Video

Is anyone else having issues with the new version? Since updating Prezi won’t connect with Zoom or MS Teams. When I try it just freezes Prezi on a single frame and Zoom says it can’t connect to the Prezi Virtual Camera MS Teams just shows the single frozen frame. I checked and Zoom and Prezi are both the latest versions.

Is this Prezi bug?

Hi @Tay_Moss, I’ve created a new topic with your post.

Could you please tell me if you are using Windows or Mac? What is the current version?
Could you also tell me the exact specifications of your computer?

It would be helpful as well If you could share some screenshots of the issue.

PC Windows 10 Home 21H1 (build 19043.1288)
Intel(R) Core™ i9-10900K CPU @ 3.70GHz 3.70 GHz 128 GB RAM
Graphics: RTX 2070

Hi @Tay_Moss, thanks for the information.

Could you please share a screen recording of the issue happening on your computer? It would help us better investigate the issue as we could not reproduce it yet on our end.