I cannot import a from Prezi to Prezi Video desktop

When I try to import ANY of my prezi presentations to Prezi video desktop, after the import is done, I get this error message:

Am I missing something?

Hello @Karl_Mauboussin, could you please send us your OS and app version?

Are you logged in into your Prezi account in your browser?

Hope to hear from you soon!

Hello Catarina

I downloaded version, which seems to be the most up-to-date one.

I am using Windows 10 Family Edition, build 10.0.18363
I am indeed logged into my account in my browser when trying to do the import.
I am wondering if my issue could be linked to the license type of my account?



Hello @Karl_Mauboussin, with your license you’re able to import a presentation and stream it through a video conference, but not recording it :slight_smile:

I would advise to make a full restart, logging out of Prezi both in the browser and application, logging in once again and trying to import.

Let me know if this worked out!