I’m wanting to use the desktop app of Prezi Video but I haven’t been able to get it to work without crashing immediately upon trying to access the menu. When I first launched it after installation it crashed upon trying to display the camera. The camera works fine in other apps and Prezi Video has access to it through the Windows Privacy settings. I’m not sure what else to check here. I’m also having issues with Prezi Next app crashing so I wonder if they are related to the same underlining issue.
This didn’t work either. I’m attaching a link to a video demonstrating what it’s doing. There are two clips: one with the menu crashing the program and one with trying to access the camera crashes the program.
One more thing: can you check for the device ID and send that to us? It should be located in C:\ProgramData\Prezi\pui - so we can check our crash logs.
Hi @Andrey_Da_Costa_Moser, could you tell me if you are on a Windows system?
Could you tell me the exact computer model you are using?
Could you try to uninstall and reinstall the desktop application to make sure you have the latest version?
My computer is a ryzen 5 3600. Rx 5700xt. Asus b450 prime. 16gb RAM 3200mhz.
I just uninstall it and install it again.
It closes exactly like the guy os the post.
I Was thinkin about to upgrade prezi. But i need it to work.
Thanks and sorry for my english.
