Can't use Prezi Video app

It’s doing nothing since I created a paid account! Can’t create a video, or import from Prezi or a PowerPoint. No templates…nothing but this screen. The menu opens but does nothing.

Hello @Tondee_Schaller, are you still experiencing this issue?

Have you allowed the use of the camera in your Settings? You should follow these steps to do so:

  1. Go to Start > Settings > Privacy > Camera.
  2. Choose your preferred setting for Allow apps to access your camera.

Hope to hear from you soon!

Gave up running it on my laptop. It worked fine from my desktop though!

Question! Pretty new using the Video App…is there a way to go back and pull up the project with a saved version of the recording to share it a different way? I downloaded the completed video project the first time but I’d like to go back and save it as a smaller format.



Hello @Tondee_Schaller, does your laptop have the minimum system requirements to run Prezi Video? You can check them here.

In relation to exporting your recorded video, currently it’s not possible to export with a different size, you would need to record it once again, but I’ll forward your feedback to our Product team!