Can't install Prezi Video app on Windows

It wont install but says it is… please can someone help thank you :slight_smile: :frowning_face:

Hello @Carol_Kelly, could you please try to install it using this link?

Hope to hear from you soon! :slight_smile:

hello @Catarina is hasn’t worked, can you please offer any other ideas thanks

Hello @Carol_Kelly, could you please send us a screenshot with the error message you receive when you try to install it so we can investigate it?

Hope to hear from you soon!

Hi @Catarina Catarina,

I don’t get an erroes message, it install onto my laptop, but will not open when I click on the icon.
thanks

Hello @Carol_Kelly, could you please send us the system specifications of your computer?