1603 error when trying to install Prezi Video

Can i just check the requirements for Prezi Video desktop?

Everytime I get the 1603 error - if I click on it brings me to a page with requirements which I meet

I have windows 7 sp1 32bit - direct x 11

Do I need windows 10?

Hello @Deirdre_Flynn, to run Prezi Video you need to have Windows 10, as you can see in this article.

Let us know if you have further questions!

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Thanks Catarina - you’ll have to update the link on the error message so!

@Deirdre_Flynn could you please send us the error message so we can forward this to designated team?

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When the error 1603 comes up for prezi video - it has a help button which brings you to this page: https://support.prezi.com/hc/en-us/articles/360003498693-Downloading-and-installing-the-desktop-app

Thank you so much @Deirdre_Flynn, would it be possible to attach the screenshot as well? :slight_smile:

Of the page? I’ve deleted the download of the app of the computer - but when it wouldn’t install a page comes up with a crashed paper plane and two buttons - one says Help - the other close - when you click on help it brings you to the above link

@Deirdre_Flynn thanks for the detailed explanation!